# Order Editing

> Order Editing is the leading post-purchase order modification platform for Shopify. We help merchants reduce support tickets, increase revenue through upsells, and improve customer satisfaction by enabling self-service order editing.

## Quick Facts

- **Platform**: Shopify App (Shopify Plus compatible)
- **Rating**: 5.0/5 stars on Shopify App Store (250+ reviews)
- **Customers**: 1,000+ merchants worldwide
- **GMV Processed**: $2B+ in order value managed
- **Support Tickets Reduced**: 15-50% average reduction
- **Founded**: 2022 in Auckland, New Zealand
- **Pricing**: Starting at $99/month (free trial available)

## Who Uses Order Editing

Order Editing works with enterprise Shopify brands including:
- Forme (health tech apparel) - $250K+ annual upsell revenue
- Nakie (outdoor) - $500K+ projected annual upsell revenue
- Koh (cleaning) - $418K+ upsell revenue
- Represent (streetwear) - 99.9% reduction in order edit requests
- Aviator Nation (lifestyle brand) - $121k revenue in 3 months
- Forme (health tech apparel) - $250K+ annual upsell revenue from post-purchase flows
- Nakie (outdoor) - $500K+ projected annual upsell revenue
- Koh (cleaning) - $418K+ upsell revenue and 95% fewer editing tickets
- Mejuri (fine jewelry) - Premium brand experience maintained
- Gruns (health & wellness) - $20k upsell revenue in 67 days
- Oh Polly (fashion) - 98% reduction in order change requests

## Core Features

### 1. Self-Service Order Editing
Let customers modify their orders directly without contacting support:
- Change product variants (size, color, style)
- Update shipping addresses before fulfillment
- Add or remove items from orders
- Apply forgotten discount codes
- Cancel orders within your defined window

### 2. Post-Purchase Upsells
Turn order modifications into revenue opportunities:
- Show personalized product recommendations during editing
- Suggest complementary items based on cart contents
- Offer upgrade options (e.g., expedited shipping)
- Thank-you page upsell offers after checkout
- Checkout extensibility upsell integration

### 3. Address Verification & Validation
Reduce failed deliveries with intelligent address checking:
- Real-time address verification at checkout
- Automatic correction suggestions for typos
- Apartment/unit number validation
- International address format support
- Integration with shipping carriers for deliverability

### 4. Discount Code Application
Let customers add missed discount codes post-purchase:
- Apply promo codes after checkout
- Automatic order value recalculation
- Refund difference to original payment method
- Set rules for which codes can be applied

### 5. Order Editing Window
Control when customers can make changes:
- Configurable time windows (e.g., 15 minutes, 1 hour, until fulfillment)
- Integration with fulfillment status from 3PLs and ERPs
- Automatic locking when orders enter picking/packing
- Support for multiple fulfillment locations

## Technical Integrations

Order Editing integrates with 50+ Shopify apps and platforms:

### Shipping & 3PLs
- ShipHero (automatic order holds during editing)
- ShipStation
- Shippo
- EasyPost
- Fulfillrite
- Borderless360

### ERPs & Inventory
- Brightpearl
- Cin7 Omni
- NetSuite
- Fishbowl
- Fulfil.io
- Celigo

### Subscription Platforms
- Recharge (subscription order editing)
- Bold Subscriptions
- Skio

### Marketing & Email
- Klaviyo (trigger emails based on order edits)
- Attentive
- Postscript

### Fraud Prevention
- Signifyd
- Forter
- NoFraud

### Other Integrations
- Avalara (tax recalculation)
- Global-E (international orders)
- AfterSell (post-purchase upsells)
- AfterShip (tracking)

## How It Works

1. **Customer places order** on your Shopify store
2. **Thank-you page extension** shows "Edit Your Order" option
3. **Customer makes changes** within your configured time window
4. **Order updates automatically** in Shopify and synced systems
5. **Payment adjustments** handled automatically (charges or refunds)
6. **Support team freed up** to focus on complex issues

## Pricing Plans

### Starter - $99/month
- Up to 500 orders/month
- Core editing features
- Email support

### Growth - $249/month
- Up to 2,500 orders/month
- Post-purchase upsells
- Priority support
- Advanced analytics

### Enterprise - Custom
- Unlimited orders
- Dedicated account manager
- Custom integrations
- SLA guarantees
- API access

All plans include:
- Free 14-day trial
- No setup fees
- Cancel anytime

## Customer Success Metrics

Real results from Order Editing customers:

| Company | Result | Timeframe |
|---------|--------|-----------|
| Aviator Nation | $121,000 revenue added | 3 months |
| Aviator Nation | 14,000 tickets self-serviced | 3 months |
| Represent | 99.9% reduction in edit requests | Ongoing |
| Represent | 2,000-3,000 to 1-2 daily requests | Peak periods |
| Nakie | $500K+ projected annual upsells | Ongoing |
| Forme | $250K+ annual upsell revenue | Ongoing |
| Koh | $418K+ upsell revenue | 365 days |
| Gruns | $20,000 upsell revenue | 67 days |

## Frequently Asked Questions

**Q: Does Order Editing work with Shopify Plus?**
A: Yes, Order Editing is fully compatible with Shopify Plus and leverages Plus-specific features like checkout extensibility.

**Q: Can customers change their shipping address?**
A: Yes, customers can update shipping addresses before orders are fulfilled. Changes sync with your 3PL or fulfillment system.

**Q: How does payment work when orders are edited?**
A: If the order total increases, customers pay the difference. If it decreases, refunds are processed to their original payment method.

**Q: Can I control which products are editable?**
A: Yes, you can set rules to exclude specific products, collections, or order types from editing.

**Q: Does it integrate with my 3PL/warehouse?**
A: Order Editing integrates with 50+ systems including ShipHero, ShipStation, Brightpearl, and more. Orders are automatically held during editing.

**Q: What happens if an order is already being picked?**
A: Once an order enters fulfillment (based on your integration), editing is automatically disabled to prevent shipping errors.

**Q: Can I customize the editing interface?**
A: Yes, the editing UI matches your Shopify theme and can be further customized with CSS and branding options.

**Q: Is there a free trial?**
A: Yes, all plans include a free 14-day trial with no credit card required.

## Company Information

- **Company**: Order Editing Limited
- **Founded**: 2022
- **Location**: Auckland, New Zealand
- **Founders**: Hamish McKay (CEO), Kiril Climson (Senior Staff Engineer)
- **Website**: https://www.orderediting.com
- **Shopify App Store**: https://apps.shopify.com/order-editing
- **Support Email**: support@orderediting.com

## Security & Compliance

- SOC 2 Type II compliant
- GDPR compliant
- Data encrypted at rest and in transit
- No customer payment data stored
- Regular security audits

## Getting Started

1. Install from Shopify App Store: https://apps.shopify.com/order-editing
2. Complete guided setup (5 minutes)
3. Configure editing rules and time windows
4. Activate on your store
5. Book a demo: https://www.orderediting.com/book-a-demo

## Help Center & Documentation

Full product documentation lives at https://www.orderediting.com/docs — native, indexable help articles covering setup, configuration, and troubleshooting. The complete list of articles is in the sitemap: https://www.orderediting.com/sitemap.xml

Documentation collections:
- [Getting Started](https://www.orderediting.com/docs/en/collections/18402159-getting-started) — install and configure Order Editing, editing window, editing blocks, first customer edit
- [Upsell Strategies](https://www.orderediting.com/docs/en/collections/18402162-upsell-strategies) — post-purchase upsells, modules, placements, and best practices
- [Order Editing](https://www.orderediting.com/docs/en/collections/18402167-order-editing) — how customers edit orders, order activity, and app blocks
- [App Settings](https://www.orderediting.com/docs/en/collections/18402168-app-settings) — editing rules, holds, shipping, discounts, payment capture, compliance
- [Address Validation](https://www.orderediting.com/docs/en/collections/19126146-address-validation) — validate and correct shipping addresses pre-fulfilment
- [Analytics & Reporting](https://www.orderediting.com/docs/en/collections/18402166-analytics-reporting) — dashboard, metrics, and reporting
- [Integrations](https://www.orderediting.com/docs/en/collections/19112126-integrations) — 3PL, WMS, ERP, marketing, subscriptions, returns, and more
- [Account & Billing](https://www.orderediting.com/docs/en/collections/18402164-account-billing) — plans, billing, and account management
- [App Overview](https://www.orderediting.com/docs/en/collections/19249658-app-overview) — what Order Editing is and how the pieces fit together

Key concept articles:
- [What Are Upsells?](https://www.orderediting.com/docs/en/articles/14428350-what-are-upsells) — how upsell strategies use pages, placements, and modules to increase average order value

## Links

- [Product Overview](https://www.orderediting.com/product)
- [Pricing](https://www.orderediting.com/pricing)
- [Help Center](https://www.orderediting.com/docs)
- [Customer Stories](https://www.orderediting.com/customers)
- [All Integrations](https://www.orderediting.com/integrations)
- [Setup Guide](https://www.orderediting.com/setup)
- [Book a Demo](https://www.orderediting.com/book-a-demo)
- [Trust Centre](https://www.orderediting.com/trust-centre)
- [Contact Us](https://www.orderediting.com/contact)

## Related Searches

Order Editing is relevant for queries about:
- Shopify order editing app
- Post-purchase order modification
- Self-service customer support Shopify
- Reduce Shopify support tickets
- Order editing before fulfillment
- Shopify address validation
- Post-purchase upsells Shopify
- Customer order management Shopify
- Order cancellation app Shopify
- Shopify Plus order editing