For Shopify Brands
Let customers cancel their own orders
Stop processing cancellation requests manually. Give customers a simple way to cancel orders before they ship—and save your team hours every week.
Free to install. No credit card required.
Self-Service
Self-service cancellation that actually works
Customers can cancel orders directly from their confirmation email or order status page. No need to contact support or wait for a response.
- One-click cancellation from order confirmation
- Automatic refund processing
- Optional cancellation reason collection
Set your own cancellation rules
Control when and how customers can cancel. Set time limits, exclude certain products, or require approval for high-value orders.
- Configurable cancellation windows
- Product-level restrictions
- Approval workflows for edge cases
"It's hard to believe this hadn't always existed. Order Editing immediately saved us about 130 hours of manual work in month one."
Gemma Mander
Operations Support Coordinator, Oh Polly
Questions?
Stop processing cancellations manually
Give your customers the self-service experience they expect.
Free to install. No credit card required.