OrderEditing has been a gamechanger; not just in reducing tickets for the Customer Service team, but also in time spent manually changing/cancelling orders by the Operations team. Great app with…
How Order Editing
started as a company
In 2022 we built a Shopify app for MrBeast.
I (Hamish McKay) was his customer experience manager; stuck handling thousands of order edit tickets each month.
Kiril Climson was an entrepreneur in Canada known for building enterprise Shopify apps. He was exactly who I needed to build my idea — and incredibly, he replied to my DM on Twitter.
The first version of Order Editing was used by over 36,000 MrBeast customers that year. I remember waking up and it being a ghost town in customer service.
No address change requests and no cancel order tickets.
With the solution validated it was time to launch on the Shopify app store.
We went full time in January 2024.
Partnered with thousands of brands.
Hired our first 10 employees.
Made Forbes 30 under 30.
And now we're on a mission to give every brand a case study result. Because we know that done right—we'll eliminate 98% of your order editing requests and make you six figures.
My best,
Hamish McKay
Wall of love
304 five-star merchant reviews — synced from our public App Store listing.
Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer…
Order Editing has been a game changer for our CX team giving customers the option to make address corrections, update shades or changes before fulfillment starts. Before our CX team would have to deal with 1000s of emails a month requesting order changes.
A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service…
If I was able to rate Order Editing higher than 5, I would not hesitate to do so! The responsiveness, the care, and the attention to detail are truly exceptional. Not only does the app deliver…
The support and expertise from the entire Order Editing Team has been nothing short of fantastic. From onboarding and beyond, they are there to help you deliver incredible results and make the…
We recently completed our Order Editing integration and the service experience was outstanding. Pauly (Head of APAC) led us through the entire setup with exceptional responsiveness and clarity. Pauly made himself available at all times, problem-solved quickly and ensured our…
This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their…
OrderEditing has help us reduce tickets and drive revenue. It was great off the shelf, and only got better as we worked with the OrderEditing team to customize the app to our company's specific…
The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time…
Love this app!
I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets.
Keira and the Order Editing team went above and beyond to get us live with their app. They were incredibly responsive and quick to address all of our unique business needs. Even though we've…
We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking…
This app is fantastic, it has huge capabilities and can have a real impact on conversions. The support team are one of the best I've ever worked with, shout out to Erin for competency and easy…
Order Edit has been an absolute game changer LSKD. Giving our community the power to edit their orders within 30 minutes has not only saved our CX team a ton of time, but it’s also created a smoother, more empowering experience for the community. No more panicked emails to…
We launched this app on Oct 15th, it is now Dec 3rd and 3.5k of our customers have self-serviced their orders in that time. That is a whopping number of customers that didn't need to reach out…
Absolute no brainer app. Team are fantastic with incredible support and innovative approach.
