Never receive an editing ticket again.
Let customers update shipping addresses, apply missed discounts, swap sizes, add products, and more.
Order editing activity last 30 days:Manually editing orders is
wasting your time.
hi so i just ordered and i think i used my old address, the apartment number is wrong its 4B not 4. also can i swap one of the cookie dough for blueberry pie? or actually two if thats ok. sorry! please dont ship it yet
Blueberry Pie · 12 barsSwapped from Cookie Dough · qty 2$48.00
Cake Batter · 12 barsAdded to the order · qty 1$24.00We handle every order edit
your customers could ask for.
The order
+ 100 othersThe delivery
+ 100 othersThe subscription
Tailor the experience to match your customer segments.
If Shopify knows it, your rules can use it.
Conditions to checkTotal control over every edit.
Timing tuned to your warehouse.
Match editing windows to the time and day an order's been placed.
Protect your catalog.
Instantly hide final-sale items or custom products from being edited, and set minimum inventory requirements for upsell.
Fraud protection and risk intelligence built-in.
Block fraudulent users, prevent sneaky item downgrades, and flag suspicious edit patterns automatically.
The free gift follows the order, not the checkout.
If a product upsell qualifies the customer for a free gift, Order Editing automatically adds it to the order. If the customer downgrades below a threshold, we automatically revoke it.
Automated order routing.
Route updated orders to the correct fulfillment center automatically before release.
Payment timed to the window.
Void payment authorizations on cancelled orders to save on payment fees or capture instantly on low-stock SKUs.
Sync with your entire stack.
Auto-tag Shopify orders, update your helpdesk, and send branded confirmation emails.
Every change stays in sync.
The moment a rule fires, the order updates across Shopify, the payment capture and your 3PL, so nothing drifts out of line.
Just askSidekick.
Order Editing is wired into Shopify Sidekick. Edit a live order, build an upsell strategy, set an editing deadline, tighten address validation or pull last month’s numbers, all in plain words. Sidekick reads your own data and stages changes for your review.
Order #1234 is still inside its editing window, so this can go through. Opening the order edit page with the change ready.
Cookie DoughQty 2 → 3Order total$48.00 → $72.00The extra $24.00 is charged to the card on file. 18 minutes 40 seconds left in the window.Don’t believe it’s better than an email exchange?
Try it yourself.
Order #1028
Confirmed Jun 21Expected by Jun 30
We're preparing these items for shipping.
Jun 21Know in real time what edits are being made
Every number opens the orders behind it.
Click a figure and you get the list: the order, what changed, the before and the after, and when the change was made.
All your post-purchase metrics in one place.
See your edits, upsells, and address validation analytics in a single view.
Or just ask for the number.
Sidekick reads the same data. Ask in plain words and the answer comes back with the chart.
We flawlessly handle the biggest flash sales on Shopify.
When Gymshark launches a sale, there’s not a store on Shopify that’s receiving orders faster. Order Editing greets every shopper post-purchase, scaling on demand with 99.99% uptime.
No integration left behind.
From your 3PL and ERP to your helpdesk, loyalty, wishlist and subscription tools—Order Editing keeps every system in sync.
Lift AOV. Reduce tickets. Eliminate failed deliveries.
Order Editing turns every order into a revenue and retention engine. Lift AOV at checkout, eliminate 90% of order tickets, and stop failed deliveries before they cost you.
- Upsells at checkout, post-purchase, one-click, and free shipping thresholds
- Let customers self-service their orders and reduce editing related tickets by 90%
- Address Validation that catches bad addresses before they ship
Questions, answered.
Post-purchase order editing, address validation and upsells work on every Shopify plan. The only feature we have that's only for Plus stores are our checkout upsells.
Additional payments are collected instantly with your storefront's available payment methods. If the customer doesn't complete a required payment, we automatically revert their order back to its original state at the end of the editing window. Refunds and cancellations are immediately processed back to the customer's original payment method.
Yes. We edit the actual order in Shopify, we never cancel and re-create it. Your analytics stay clean, no false refund emails, no inflated GMV, and the order timeline stays true.
We've built integrations around all the possible triggers for a warehouse to first import an order. Order Editing takes control of these and makes sure an order is only ever sent to the warehouse after its editing window has finished.
Yes. Discounted orders, Recharge subscriptions, multi-currency, and Shopify Markets are handled natively, without limitation.
Every new store gets complimentary white-glove onboarding. Whether you take advantage of this, or set it up yourself, it won't take longer than 60 minutes. No developer work required.
