Choose how Order Editing handles a tax difference when a customer changes their shipping address. The recommended option sends the customer to checkout when Shopify needs to collect or refund a difference.
Before you begin
Tax Recalculation applies to shipping-address changes that produce a different tax amount. Your Shopify tax configuration still determines the tax Shopify calculates.
Choose a tax recalculation preference
- In Order Editing, open App Settings.
- Select Editing blocks.
- Open Shipping Address Edits.
- Find Tax recalculation preference.
- Choose one of the following options:
Option | What the customer experiences |
|---|---|
Don't charge/refund tax differences | The customer can save the address change without paying or receiving the tax difference. |
Refund and collect tax differences | When a difference needs to be recalculated, the customer is sent to checkout. This is the recommended option. |
- Save your changes.
What happens after an address change
Order Editing asks Shopify to calculate the updated order using the new address. If there is no tax difference, the customer can continue without an extra tax payment or refund step.
If there is a difference, the selected preference controls the next step:
- With Don't charge/refund tax differences, the address can be saved without settling that difference with the customer.
- With Refund and collect tax differences, the customer returns to checkout when the difference needs to be settled.
The exact amount depends on the order, the new address, and your Shopify tax configuration. Order Editing does not set tax rates.
Verify the experience
Use an existing controlled order that is still inside its editing window:
- Open the customer editing experience for the order.
- Change the shipping address to an address that may use a different tax rate.
- Review the updated total before saving.
- Confirm that the result matches the preference you selected.
- Check the final order and its timeline in Shopify before fulfilment.
Use a controlled order before relying on the workflow for live customers, especially if you sell across regions with different tax or duty treatment. Create a new order only when none of your existing eligible orders represents the destination and tax treatment you need to check.
Related address controls
Tax recalculation does not decide which addresses customers are allowed to enter. On Shipping Address Edits, you can separately control whether customers may change their country and which address fields they may edit.
If you do not want customers to change to another country, use the country restriction instead of relying on tax recalculation to block the edit.
If the result is unexpected
- Confirm which tax preference is selected on Shipping Address Edits.
- Check the tax calculation on the final Shopify order, not only the estimate shown during the edit.
- Review the order timeline for the address change and any payment step.
- Check your Shopify tax configuration for the original and updated destinations.
If the Shopify order does not match the result shown during the edit, start a live chat from Order Editing. Include the store URL, order number, original destination, updated destination, and the tax preference you selected.
