Yes, Order Editing works with customer support helpdesks. When a customer edits their order, your agents see the final version with full edit history, so they can resolve tickets faster.
If your helpdesk isn't on the list, reach out to us in the live chat. We'll confirm compatibility and help you get set up.
Support tools we work with
The tools below have been used with Order Editing by live merchants.
Tool | What it does |
Gorgias | Helpdesk platform built for ecommerce |
Zendesk | Customer service platform with ticketing, chat, and omnichannel support |
💡 Fewer tickets: When customers can fix their own orders after checkout, "I ordered the wrong thing" tickets drop. For the tickets that do come in, your helpdesk shows the full edit history.
ℹ️ Tool not listed? That doesn't mean it won't work. Reach out in the live chat and we'll confirm compatibility with your support tool.
Getting set up
Helpdesks pull order data from Shopify, so most need little extra setup. The main step is making sure your team understands the editing window. You don't need to figure it out alone.
⚠️ Talk to us first: Reach out via the live chat before you go live or make changes. We'll recommend the right setup and flag anything specific to your tool.
When you get in touch, let us know:
- Which support tool you use
- Whether you want macros that point customers to their order editing link
- How your team currently handles order change requests
Common questions
Will my agents see the edited order or the original?
Agents see the final, edited order pulled from Shopify, along with the order timeline showing what changed and when. That gives them the full picture to resolve the ticket.
Can support point customers to edit their own order?
Yes. Many merchants set up a macro that sends customers their order editing link, so they can make the change themselves while the editing window is open.
