Let Customers Apply Forgotten Discount Codes
"I forgot to use my promo code!" is one of the most common support requests. Let customers apply codes themselves after checkout.
Key Benefits
How It Works
Customer Realizes Mistake
After checkout, customer remembers they had a promo code they didn't use.
Access Order Editing
Customer clicks 'Edit Order' from confirmation email or thank-you page and enters their discount code.
Code Validated
Order Editing verifies the code is valid for their order contents and within usage limits.
Refund Processed
The discount is applied, order total recalculated, and difference refunded to original payment method.
Use Cases
Newsletter Signup Codes
Customers who signed up for discount codes but forgot to apply them at checkout.
Influencer Promo Codes
Customers who heard about a code from an influencer after they already ordered.
Abandoned Cart Recovery
Customers who received an email discount code but ordered without it.
Holiday Promotions
Customers who missed applying a site-wide promotion during busy sale periods.
Frequently Asked
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Andrej MazhenkovskiNorth Macedonia, Europe
Dave WiltshireLondon, UK
Erin BishopWales, England
Hamish MckayAuckland, New Zealand
Kiril ClimsonToronto, Canada
Lachie TodMiami, United States
Paul GoldstonSydney, Australia
Alan CoppinQueenstown, New Zealand
Ben PantherSydney, Australia
Jacques Du PlessisUnited States
Claudia DitriLondon, UK
