Let Customers Edit Their Own Orders
Stop wasting support hours on order changes. Order Editing empowers customers to modify orders themselves—changing sizes, updating addresses, and adding items.
Key Benefits
How It Works
Order Placed
Customer completes checkout and sees 'Edit Your Order' option on the thank-you and confirmation pages.
Customer Makes Changes
Within your configured time window, customers can modify variants, addresses, items, and quantities.
Changes Validated
Order Editing verifies inventory availability and calculates any payment differences automatically.
Order Updated Everywhere
Changes sync to Shopify, your 3PL, ERP, and all integrated systems. Payment adjustments process automatically.
Use Cases
Wrong Size Selected
Customers realize they ordered the wrong size—they can swap variants instantly without a support ticket.
Forgot an Item
Customer remembers something else they needed—they can add it to their existing order.
Address Typo
Caught an address mistake? Customers fix it themselves before fulfillment begins.
Changed Mind
Customer wants a different color or decides to remove an item—self-service handles it all.
Frequently Asked
We've partnered with thousands of Shopify brands, any questions you have—we've got you.
Start with a free trial
We commit to each other on a monthly basis.
Book a demo with your local team
You've got dedicated sales, account management, and onboarding in your region.
Andrej MazhenkovskiNorth Macedonia, Europe
Dave WiltshireLondon, UK
Erin BishopWales, England
Hamish MckayAuckland, New Zealand
Kiril ClimsonToronto, Canada
Lachie TodMiami, United States
Paul GoldstonSydney, Australia
Alan CoppinQueenstown, New Zealand
Ben PantherSydney, Australia
Jacques Du PlessisUnited States
Claudia DitriLondon, UK
