Yes, Order Editing works alongside returns and exchanges platforms. Order Editing handles changes before fulfilment, while your returns platform handles returns after delivery, so the two cover different stages without conflict.
If your platform isn't on the list, reach out to us in the live chat. We'll confirm compatibility and help you get set up.
Returns and exchanges platforms we work with
The platforms below have been used with Order Editing by live merchants.
Platform | What it does |
Loop Returns | Returns and exchanges platform for Shopify brands |
Swap Global | Returns, exchanges, and cross-border commerce platform |
💡 Fewer returns: Letting customers fix mistakes before an order ships means fewer returns to process later, which is especially valuable for costly cross-border orders.
ℹ️ Platform not listed? That doesn't mean it won't work. Reach out in the live chat and we'll confirm compatibility with your returns platform.
Getting set up
Returns platforms work at a different stage of the order than Order Editing, so most need little or no extra setup. You don't need to figure it out alone.
⚠️ Talk to us first: Reach out via the live chat before you go live or make changes. We'll recommend the right setup and flag anything specific to your platform.
When you get in touch, let us know:
- Which returns or exchanges platform you use
- Whether you sell cross-border
- Whether the platform is already connected to your Shopify store
Common questions
Does Order Editing replace my returns platform?
No. Order Editing handles changes before fulfilment. Your returns platform handles returns and exchanges after delivery. Running both gives customers the most flexibility.
Will returns reflect an edited order?
Yes. When an order is edited before fulfilment, your returns platform sees the final version, so returns and exchanges are based on what the customer actually received.
