Overview
Swap (formerly Swap Commerce) is a global returns, exchanges, and cross-border commerce platform. This article explains how Order Editing works alongside Swap so your international customers get a seamless post-purchase experience.
Swap handles international returns, exchanges, duties and taxes, and cross-border logistics for Shopify merchants. Order Editing handles order changes before fulfilment. Together, they cover the full post-purchase lifecycle: customers can edit their order right after checkout through Order Editing, and initiate returns or exchanges after receiving it through Swap.
How Order Editing works with Swap
- Customer places an order. The editing window opens. The customer can change items, quantities, their shipping method, or their shipping address.
- The customer saves an edit. Before the edit is saved, Order Editing asks Swap to recalculate duties and taxes for the updated order. This happens on every save, including address corrections made on the Thank You page.
- Swap receives the updated order. Order Editing asks Swap to recalculate duties and taxes for the edited items, prices, shipping method and address. Orders excluded by your region settings are not sent.
- Customer receives their order. If they need to return or exchange items, they use Swap's portal.
Order Editing catches changes before fulfilment, which reduces the volume of international returns that need to be processed through Swap. This is particularly valuable for cross-border orders where return shipping costs are high.
International returns are expensive. Order Editing helps reduce them by letting customers fix mistakes before the order ships, saving you cross-border return shipping costs.
Prerequisites
- An active Order Editing subscription
- Swap installed on your Shopify store
Setup steps
- In Order Editing, go to Integrations and open Swap Global.
- Turn on Enable the Swap Global integration.
- Select Save in the save bar.
Most stores need nothing else. Select Show advanced settings only if Swap has given you your own credentials, or if you want to limit the integration to some countries:
Setting | What it does |
|---|---|
Swap Global API Token | Uses a custom Swap Global API token instead of the default connection. |
Swap Global API Endpoint (Optional) | Overrides the default API endpoint. Leave it empty to use the default. |
Region Restrictions (Optional) | Limits the integration to the countries you select. Leave it empty to use Swap Global for all countries. |
Troubleshooting
The Swap breakdown in the order note is outdated
Shipping breakdown updates are available only for stores where Support has enabled them. After a successful edit, Order Editing can replace the standard Swap note sections with a Swap Global Shipping Line Breakdown for the saved shipping method. Other text in the note is preserved.
The refreshed section lists shipping, taxes, and combined duties and fees in the currency returned by Swap. Platform additions appear beneath it in a separate OrderEditing.com Updates section. These figures describe the shipping method. They are not the order's total product taxes and duties.
The note stays unchanged if Swap cannot return a usable breakdown or the order has more than one shipping line. If it is still outdated after a successful save, contact Support with the order number and edit time. A note update does not itself change the amount charged for shipping.
Customer is trying to return an item they edited
Order Editing sends each saved edit to Swap, so Swap should show the post-edit order. If Swap is showing the original order, check the order timeline in Shopify to confirm the edit was saved before the order was fulfilled, then contact Support with the order number and the time of the edit.
FAQ
Does Order Editing replace Swap?
No. Order Editing handles pre-fulfilment changes. Swap handles post-delivery returns and exchanges. Running both gives your international customers the most flexibility.
Do duties and taxes change when a customer edits their order?
They can. Swap recalculates duties and taxes from the updated order value and destination. An address change can change the rate, because rates vary by destination country.
Will Order Editing reduce international returns?
Many merchants see a reduction in returns after enabling Order Editing, especially for international orders where customers catch address mistakes or product selection errors before the order ships.
