How to use the FAQ content block

Before you begin

• Open Apps > Order Editing > Upsells > Content blocks.
• Write short answers for shipping, address changes, returns, or other offer-specific questions.
• Normal strategies show this block with product offers by default. Enable If there are no products, continue to show the content block for a supported offer-list block, or lock a content-block-only strategy to a Checkout Editor app block by strategy ID.

Why this template helps

Use FAQ when shoppers hesitate because of logistics or policy questions. Expandable questions keep the offer compact while still answering objections. It is useful on checkout and post-purchase surfaces where support tickets often start.

Create the block

1. Select Create content block.
2. Choose the FAQ template.
3. Confirm or edit the internal Name.
4. Optionally edit the Section title above the questions.
5. For each row, set the Question and Answer.
6. Select Add question for more rows (up to 12). Remove unused rows.
7. Set Status to Active when customers should see it, or keep Draft while you edit.
8. Set Display on to All Devices, Mobile, or Desktop.
9. Save the block.

Add it to a strategy

1. Open an upsell strategy.
2. Place the FAQ below or beside the product offers so shoppers can expand questions without losing the offer.
3. Save the strategy.

Preview the offer

1. Open the strategy preview and expand each question.
2. Confirm answers match current store policies.
3. Review the checkout editor preview for the target placement when needed.