Some partnerships just makes sense.
That’s exactly how it felt connecting with the team at Kubix, one of the UK's leading Shopify agencies, known for building high-performance storefronts and long-term relationships with some of the most exciting retail brands around.
This isn’t a handshake for a logo swap. We’re building something with depth, something that actually benefits merchants on both sides. With live customers already using Order Editing through Kubix's kind introductions, it was time we formalised things and gave this partnership the focus it deserves.
Who are Kubix?
Kubix is a full-service Shopify agency based in Birmingham & Dublin with a serious track record.
They specialise in Shopify Plus design and development, growth-driven digital marketing, and ongoing eCommerce support retainers. From full-scale migrations and custom theme builds to Meta, Google and TikTok ads, they offer a complete end-to-end service.
But the real standout? The way they work with merchants.
As Jess (who heads up partnerships at Kubix) put it:
“We’re not just here to tick boxes or get something over the line. The relationships we build with our clients are everything. We want to be part of the team, to collaborate and grow with them, not just launch a project and move on.”
That attitude carries through to the tech partners they choose to work with. As Jess explained:
“We don’t try to talk to everyone. We put our energy into partnerships that align with how we work, where there’s shared value and a chance to build something meaningful.”
Why Order Editing?
Order Editing slots perfectly into the post-purchase experience Kubix brands expect to deliver, where customer satisfaction, operational efficiency, and incremental revenue all matter.
Instead of sending customers straight to support when they need to fix an address or add an item, brands can now offer a self-serve allotted editing time, dramatically reducing ticket volumes and unlocking a new channel for post-purchase upsell revenue.
With serious brands like Ted Baker, Hood Rich, Scotch & Soda on their rosta with Ark Wildlife, & Dorwest already using both Order Editing & Kubix in concert, this partnership is built on real results.
As Jess said during our first call:
“There’s nothing like a first shared client to get the wheels turning. It’s when you really see what a partnership can do.”
Lets face it, any Shopify app an Agency recommends to their client has to work, and very well. The ecommerce game is all about trust, and delivering on that trust. Here's what Ark Wildlife said about Order Editing.
⭐️⭐️⭐️⭐️⭐️
“This App was recommended to us and we're delighted it was! From day one, customers started using it and feedback from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take-up has been excellent and Order Editing pays for itself.” Ark Wildlife, United Kingdom
What we’re doing together
The groundwork is now in place, Slack channels, shared documentation, and direct support paths are live for the Kubix team. Whether it’s a quick product question or a niche merchant use case, we’ve made it easy for Kubix developers, PMs and account leads to get help fast.
We’ve also got joint promotions, co-marketing and content in the pipeline, anchored in real customer stories.
And it doesn’t stop there. We're also exploring ways to get more face time, think Manchester / Dublin dinners, Q&A sessions, and hands-on strategy chats.
“We like to be close to our tech stack,” Jess added. “Our team are technical, we dive in head first. But we also want to know there’s a real person on the other end if we hit a snag. That’s what makes the difference for us.”
The bottom line
Kubix and Order Editing are aligned on what matters, great technology, great customer experiences, and a commitment to making retail better for everyone involved.
If you’re a brand looking for an agency who cares about your success like it’s their own? It might be time to give Kubix a call.
If you're a brand working with Kubix, or an agency looking to partner... contact us we're ready to roll.
