Self-service order editing that stays correct everywhere

Self-service order editing gives customers a controlled way to change an eligible Shopify order after checkout without asking a support agent to make the change. The merchant chooses what can be edited, how long the window stays open, and which orders or products are excluded.

Yes. Self-serve order editing and self-service order editing describe the same customer experience: shoppers make approved post-purchase changes themselves instead of opening a support ticket.

Depending on your configuration, customers can update addresses and contact details, change quantities or variants, add or remove products, change shipping methods, apply eligible discount codes, and cancel an order. Every edit type can be controlled independently.

Editing windows and fulfillment integrations coordinate when an order can be changed. Order Editing can hold an order during the window and close editing when a connected 3PL or WMS begins processing, depending on the integration and configuration.

The affected totals are recalculated through Shopify and configured integrations. The exact behavior depends on the edit, the store's settings, Shopify Markets, and connected services such as tax, duty, shipping, or promotion providers.

Order Editing supports Shopify Markets, multi-currency experiences, and translated customer-facing content. International tax, duty, shipping, and payment behavior depends on the store's markets configuration and connected providers.