What Hidden Products controls
Hidden products never appear in Order Editing upsells, product search or product swaps. Use it for gift cards, free samples, testers, shipping protection add-ons, internal products, or anything you never want offered after checkout. Customers can still buy hidden products from your store.
Open App Settings > Global settings > Hidden Products. You can also reach it from Upsells > More actions > Upsell settings > Products by selecting Manage hidden products.
Products tagged orderediting-hidden are always hidden. The tag is pinned at the top of your rules, so you never need to add it yourself.
Hide products with rules
A product is hidden when it matches any of your rules.
- Select Add rule.
- Choose what the rule checks:
- Product tag, Product type or Vendor: hides products with any of the values you add.
- Product name: hides products whose name contains the text you type.
- Keyword: hides products that match a word anywhere Shopify searches, such as the name, type, vendor or tags.
- Price: hides products priced under the amount you enter. Use a small amount, such as 1, to hide free products.
- Specific products: select Choose products and pick products from your catalog.
- Add the values. Type a value and press Enter, or pick from the list of tags and product types in your store.
- Check the count beside the rule. Matches nothing yet means the rule hides no products, often because of a typo.
To remove a rule, select its remove button. To remove one value, remove its chip.
Quick rules
Next to Add rule, two shortcuts add a ready-made rule:
- Shipping protection apps hides products from the Route, Navidium, ShipInsure and Corso vendors.
- Samples and testers hides products tagged sample or tester.
Suggestions
When Order Editing finds products customers can still be offered that look like they should be hidden, a card lists them above your rules. It looks for gift cards that aren't named "gift card", shipping protection add-ons, and samples or testers.
- Select Hide to add a rule that hides that product.
- Select Hide all to add rules for every suggestion.
- Select the close button to dismiss the card.
Each suggestion becomes an ordinary rule you can review or remove before saving. A suggestion based on a vendor or tag adds a rule for that vendor or tag, so it can hide more than the one product listed. The preview shows exactly what it adds.
Describe what to hide
If AI features are enabled for your organization, type a request in Describe what to hide, such as "samples, testers and shipping protection", and select Add rules. The suggestion arrives as rules added to your existing ones. Check them and the preview before saving.
Check what will be hidden
The Preview beside your rules updates as you edit:
- The number of products hidden, out of your active products.
- A count for each rule, so you can see which rule is doing the work.
- The products that are newly hidden, or shown again, since your last save.
- The full list of hidden products, with the rule that hides each one.
To check one product, type its name in Is a product hidden?. The result says Hidden, with the rule responsible, or On offer.
Products can differ between markets. Select Choose market at the top of the page to preview a specific market.
Order Editing also skips products that are out of stock, so a product can be missing from upsells without appearing in this list.
Save your rules
- Select Save in the save bar.
- If your rules would hide more than half of your active products, confirm by selecting Hide [number] products, or select Go back to change your rules.
Select Discard to return to your last saved rules.
Hiding most of your catalog leaves upsells, product search and swaps with almost nothing to offer. Review the preview list before you confirm.
Hide a product with the default tag
For a product-by-product workflow:
- In Shopify admin, open Products and select the product.
- Add the tag orderediting-hidden.
- Save the product.
- Return to Hidden Products and check the product with Is a product hidden?.
Write the query manually
Your rules are saved as a Shopify product search query, the same syntax used on the Product Search page. Select Write query manually to edit it directly, for example:
tag:"internal" OR product_type:"gift card" OR title:insurance
Select Back to rules to return to the rules view. Any part of the query the rules can't show stays in your rules as Kept as written and is saved unchanged. If the query mixes AND with OR, it opens as written instead of as rules, and nothing in it changes.
If the query has a problem, such as a quote mark that isn't closed, the page explains what to fix and Save stays unavailable until you do.
Check it worked
- Use Is a product hidden? to confirm a product you meant to hide shows Hidden.
- Use it again to confirm a similar product you want to keep shows On offer.
- To check the customer experience, test it on an eligible order: open the order's product search and search for both products. The hidden product is absent and the other remains available.
You do not need to place a new order. An existing eligible order shows the change.
Troubleshooting
A product still appears to customers
Check the product with Is a product hidden? in the market the customer shops in. For the tag workflow, confirm the exact tag is orderediting-hidden, save the Shopify product, then refresh the customer page.
A rule says Matches nothing yet
Check the spelling of each value. Tags and product types are easiest to add from the list of values in your store.
The preview hides too many products
Look at the count beside each rule to find the broad one. Narrow or remove it, then check the preview again before saving.
A product already in the order is still editable
That is expected. Hidden Products controls what customers are offered, not the items they already bought. To lock a purchased line item, SKU, variant title or option, use Editing Restrictions.
The preview count is unavailable
The page couldn't load hidden products. Select Try again. Your rules are safe and you can keep editing.
