Gift Notes
Gift Notes lets your customers add or edit personalised gift messages on their orders directly from the order editing block on the thank you page and order status page. This is great for stores that sell giftable products, as customers often forget to add a message at checkout or want to update what they wrote.
Toggle Enable gift note editing to turn this block on.
Gift Note Prompt
The Gift Note Prompt is the customer-facing message that encourages customers to write a gift note. This text appears above the message field in the order editing block. Write something that matches your brand voice and encourages customers to add a thoughtful message.
Click Use example to see a sample prompt, or write your own. The default example is:
📝 "Add a personal message. Your thoughtful words will be printed on our elegant card stock and included with your gift."
Make this specific to your business. If you print notes on cards, say so. If notes are included as a slip in the package, mention that. Setting expectations here means fewer support tickets later.
📝 Prompt examples by industry:
• Jewellery store: "Add a personal note to make this gift unforgettable. We'll include it on a handwritten card with your order."
• Food/hamper store: "Want to include a message? We'll add a printed card to your hamper."
• General retail: "Sending this as a gift? Add a message and we'll include it with the order."
• Flowers: "Write your message below and we'll include it on a card with your bouquet."
Gift Note Fields
Below the prompt, you configure three fields that make up the gift note. Each field needs to be mapped to an order attribute or metafield so the data is stored on the Shopify order and accessible to your fulfilment team.
Field | What It Does | How to Set Up |
From Field | The sender's name. Customers type who the gift is from. | Click + Select Field and choose which order attribute or metafield should store this value. |
To Field | The recipient's name. Customers type who the gift is for. | Click + Select Field and choose which order attribute or metafield should store this value. |
Message Field | The gift message itself. This is the main text body of the note. | Click + Select Field and choose which order attribute or metafield should store this value. Once selected, the field shows its identifier and type (e.g. "Attribute" badge). |
Each configured field shows an edit icon, a settings icon, and a delete icon so you can modify or remove them as needed.
💡 If you already capture gift messages at checkout through an app or custom checkout setup, map these fields to the same order attributes or metafields. That way, a customer editing their gift note after checkout updates the same data your fulfilment team is already reading.
Translations
Click the Translate button in the top right corner to customise the text labels and prompt that customers see. This is useful for non-English stores or if you want to adjust the wording to match your brand.
How It Works for Customers
- Customer completes checkout and lands on the thank you page (or returns to their order status page).
- Within the order editing block, they see an option to add or edit a gift note.
- They see your custom prompt message and fields for From, To, and Message.
- They fill in or update the fields and confirm.
- The gift note data is saved to the order attributes or metafields you configured, ready for your fulfilment team to include with the order.
Frequently Asked Questions
Where does the gift note data get stored?
The From, To, and Message values are stored in whatever order attributes or metafields you selected during setup. Your fulfilment team can read these directly from the Shopify order.
Can customers add a gift note if they didn't add one at checkout?
Yes. That's one of the main use cases. Customers often forget to add a gift message at checkout and appreciate being able to add one afterwards during the editing window.
Can customers update an existing gift note?
Yes. If a gift note was already added at checkout, the customer can edit it during the editing window. The updated values overwrite the originals.
Do I need all three fields (From, To, Message)?
You only need to configure the fields that are relevant to your business. If you only want a message field without From/To, you can leave those unselected.
How does this differ from Custom Attributes?
Gift Notes is purpose-built for gift messages with a dedicated prompt and structured From/To/Message fields. Custom Attributes is a more general tool for editing any order metafield or attribute. If all you need is gift messages, Gift Notes gives you a cleaner, more focused experience for your customers.
