The Product Carousel shows product recommendations after checkout on the Thank You page, the Order Status page, or both. The current setup uses active Upsell Strategies for targeted products and can show recent best-sellers when no active strategy product is available.
Before you begin
- Product upsells must be enabled for the store.
- Decide whether the carousel should appear immediately after checkout, when a customer revisits the order, or on both pages.
- Have at least one product source in mind, such as recent best-sellers, Shopify related products, or a collection.
Create the first carousel strategy
- In Order Editing, open App Settings.
- Select Editing blocks.
- Open Product Carousel.
- If the page says product upsells are disabled, enable them.
- Under Product carousel strategies, choose a starting template:
- Show best-sellers on the product carousels
- Show related products on the product carousels
- Upsell products from a collection
- Review the preselected Thank You and Order Status carousel placements.
- Configure the strategy's products, customer targeting, offer, design, and advanced settings as needed.
- Publish the strategy.
- Return to Product Carousel and confirm the strategy appears for the intended page filter.
You can also select Add a strategy to start a new carousel strategy without choosing one of the suggested templates.
Review strategies by page
Use the Thank you and Order status filters to see active strategies that can render in each carousel. Each row shows the strategy name, page coverage, audience summary, and status.
Only active, editable strategies assigned to a carousel placement appear in this list. Open a row to review or change that strategy.
When more than one active strategy could serve the same customer and placement, Order Editing uses the current strategy-matching rules. Do not rely on the order of this list as a priority setting.
Choose whether best-sellers can fill an empty carousel
Show best-sellers as a fallback controls the built-in recommendation shown when no active strategy product is available:
- On: Order Editing can fill the carousel with recent available best-sellers.
- Off: only products supplied by an active matching strategy can appear.
This setting is not the retired Fallback Strategy feature. It is a single Product Carousel option for best-seller recommendations.
Choose where the carousel appears
Open Advanced settings and configure the placement controls.
Setting | What it does |
|---|---|
Upsell carousels on the thank you page | Allows the carousel to render immediately after checkout. |
Upsell carousels on the order status page | Allows the carousel to render when a customer revisits the order-status page. |
Always hide all product carousels | Prevents the Product Carousel from rendering on both pages. Use this only when the placement should be completely disabled. |
Turning off a page prevents carousel strategies from rendering there even if the strategy includes that placement. Always hide all product carousels disables both page controls together.
What the customer experiences
The customer sees a carousel only when the placement is enabled and an eligible product can be returned. Products are still subject to availability, market, strategy targeting, and the offer's configuration.
Selecting a product starts the supported post-purchase add-product flow. The exact payment experience depends on the placement and how the order change must be authorized; do not promise that every carousel addition is one-click.
Preview the setup
- Save a strategy that covers the carousel placement you want to review.
- Confirm the matching page is enabled in Advanced settings.
- Use the strategy preview to confirm the expected products, prices, discounts, and design.
- Open Shopify's checkout editor and preview the Thank you page when that placement is enabled.
- Switch to Order status and check that placement separately when it is enabled.
- Confirm the main Order Editing block is installed and positioned correctly on each page.
The previews confirm carousel content and placement without creating an order. To test a real product addition, open an existing eligible order on its Order Status page. Use a new checkout only for an optional live Thank You journey.
If the carousel does not appear
- Confirm product upsells are enabled and Always hide all product carousels is off.
- Confirm the relevant Thank You or Order Status placement is enabled.
- Confirm the strategy is published, active, and includes that placement.
- Check the strategy's market and customer targeting against the intended audience.
- Confirm the product source returns an available product for that market.
- If no strategy matches, turn on Show best-sellers as a fallback only if you want the built-in best-seller recommendation.
