Yes, Order Editing works with merchandising and personalisation tools. When a customer edits their order, they can add recommended products into the original order, giving you a second chance to convert without creating duplicate orders.
If your tool isn't on the list, reach out to us in the live chat. We'll confirm compatibility and help you get set up.
Merchandising tools we work with
The tools below have been used with Order Editing by live merchants.
Tool | What it does |
Nosto | AI personalisation and merchandising platform |
Rebuy | Personalisation and merchandising engine for Shopify |
💡 Nosto has its own dedicated setup guide in this collection. Start there for step-by-step instructions.
ℹ️ Tool not listed? That doesn't mean it won't work. Reach out in the live chat and we'll confirm compatibility with your merchandising tool.
Getting set up
Merchandising tools connect to Order Editing or run alongside it. The main thing to get right is timing, so recommended products can be added before the editing window closes. You don't need to figure it out alone.
⚠️ Talk to us first: Reach out via the live chat before you go live or make changes. We'll recommend the right setup and flag anything specific to your tool.
When you get in touch, let us know:
- Which merchandising tool you use
- Whether you run post-purchase recommendations
- Your editing deadline length
Common questions
Will recommended products get added to the original order?
Yes, as long as the recommendation is accepted while the editing window is still open. The item is added to the existing order, so no duplicate order is created.
What if a recommendation fires after the editing window closes?
If the offer is accepted after the window closes and payment is captured, it creates a separate order. Aligning your recommendation timing with your editing deadline avoids this. We'll help you set it up.
