Integrating with Nosto
Nosto is a personalisation and product recommendation platform for ecommerce. This article explains how Order Editing works alongside Nosto so your product recommendations and order editing experience complement each other.
Overview
Nosto powers on-site product recommendations, personalised content, and merchandising across your Shopify store. Order Editing provides post-checkout order editing and upsell capabilities. The two platforms can run simultaneously, with Nosto handling pre-purchase recommendations and Order Editing handling post-checkout changes and upsells.
How Order Editing works with Nosto
Nosto and Order Editing operate at different stages of the customer journey:
- Nosto personalises the browsing and shopping experience, showing relevant products before and during checkout
- Order Editing provides post-checkout editing and upsell offers on the Thank You page and Order Status page
Nosto's product recommendations can inform your Order Editing upsell strategy. If Nosto identifies strong product affinities (products frequently bought together), you can use those insights to configure Order Editing's upsell offers.
Prerequisites
- An active Order Editing subscription
- Nosto installed on your Shopify store
Setup steps
- Enable Nosto in Order Editing. In Order Editing, go to Settings > Integrations and enable Nosto.
- Review your recommendation strategy. Consider how Nosto's pre-purchase recommendations and Order Editing's post-purchase upsells work together. Aim for a cohesive experience where the customer sees relevant, non-repetitive offers throughout their journey.
Troubleshooting
Recommendations aren't showing
First, confirm that Nosto is connected and active on your store and that its recommendation placements are enabled. If you're expecting recommendations tied to a recent order change, make sure the order edit completed before the order was fulfilled, since edits made after fulfilment won't be reflected. If recommendations still don't appear, contact Order Editing support.
The same products appear in both apps
Nosto and Order Editing each have their own recommendation logic, so they can occasionally surface the same products. Review your Order Editing upsell offers and adjust them so they complement, rather than repeat, what Nosto shows during browsing and checkout.
FAQ
Does Order Editing use Nosto's recommendation data?
Order Editing has its own product recommendation engine for upsells. It doesn't pull directly from Nosto's recommendation data. However, you can use insights from Nosto's analytics to inform your Order Editing upsell strategy configuration.
Will both apps show product recommendations?
Nosto shows recommendations during browsing and shopping. Order Editing shows upsell offers after checkout. They operate at different stages, so there's no direct overlap. Just ensure the products offered aren't repetitive across both platforms.
