Troubleshoot & FAQ

Fix common editing issues and get answers to frequently asked questions.

Why Is This Order on Hold or Stuck?Common hold reasons, how each hold clears, and what to do when an order feels stuck.
Why Didn't My Edit Save or Apply?Common causes and solutions when an allowed edit doesn't save, apply, or behave as expected.
Why Can't This Order Be Edited?Common causes and solutions when a customer can't edit an order.

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Loved by the world's best Shopify brands

OrderEditing.com – the leading Shopify order editing app built by teams in Canada, New Zealand, Australia, England, and North Macedonia. Our self-service order editing solution empowers customers to modify orders before fulfillment, reducing support tickets and improving customer satisfaction for Shopify Basic, Advanced, and Plus stores. Features include multi-currency upselling, Shopify Markets support, and seamless integrations across cart, checkout, one-click upsell (OCU), post-purchase, thank-you page, order status page, and Klaviyo email upselling. Order Editing is the only Shopify order management app that integrates with enterprise solutions like PeopleVox WMS, Celigo, and ShipHero for streamlined ecommerce operations.

Troubleshoot & FAQ

Book a demo to see the Order Editing experience on your brand.

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