How is Order Editing billed?
Order Editing is billed through Shopify. The main subscription is based on monthly order volume and appears on the store's Shopify bill. Order Editing does not take a percentage of edited order value or upsell revenue.
Address Validation is an optional add-on with separate billing. Depending on the store's arrangement, it can be billed per paid verification with a monthly cap or as an agreed fixed monthly charge.
Where do I manage my subscription?
Open Apps > Order Editing > App Settings > Plan & billing.
The page shows the current plan, billing interval, recent order volume, plan ladder, Address Validation billing, and renewal information. Subscribed stores can use Manage subscription in the page title bar for the available support, cancellation, and uninstall actions.
How is my starting plan suggested?
For a store without a plan, Order Editing counts its non-POS Shopify orders from the last 30 days and suggests the matching self-serve tier. The suggestion is shown before the trial starts.
You can select Change plan to review the other tiers. A recommendation does not automatically change an existing subscription.
What are the self-serve plans?
Monthly orders | Monthly price | Trial |
|---|---|---|
0-2,500 | $99 USD | 7 days |
2,500-5,000 | $199 USD | 14 days |
5,000-10,000 | $399 USD | 14 days |
10,000-20,000 | $599 USD | 14 days |
More than 20,000 | Contact sales | 14 days |
Annual, legacy, enterprise, and privately agreed subscriptions can differ from the public ladder. The current Shopify charge shown on Plan & billing is the source for that store.
When do charges begin?
The subscription begins billing after the approved free trial ends. Shopify shows the approval terms before the trial starts and places the resulting charge on the store's Shopify bill.
Can I get help during the trial?
Yes. Use support to review editing rules, app blocks, order holds, payment capture, integrations, and the fulfilment release workflow before customers begin editing orders.
What is included in the subscription?
The core subscription includes self-service order edits, editing rules, order holds, app blocks, upsell strategies, integrations, analytics, and onboarding support.
Shopify Plus is required for checkout extensions. It is not required for the main post-purchase editing experience, Thank You Page placements, or Order Status Page placements.
Does Order Editing take a commission on upsells?
No. Order Editing does not take a percentage of upsell revenue, recovered revenue, edited order value, or customer changes.
What happens when my order volume changes?
The Current plan card continues to show the subscription Shopify is billing, and the page shows the latest 30-day order count. Order Editing does not silently move an existing store between tiers.
Use Change plan or message support when the store has moved into a different volume band, has strong seasonality, or needs an enterprise arrangement.
How does Address Validation billing work?
Instant validation rules are free. Paid verifier checks use the billing arrangement configured for the store.
For standard self-serve billing, each paid check uses the destination country's rate and counts toward a monthly spending cap. The cap is a maximum, not an upfront payment. Paid verification pauses when the cap is reached, while checkout and order editing continue.
Some eligible stores use a fixed monthly Address Validation arrangement. Those accounts do not create normal per-verification usage charges. The Address Validation area and Plan & billing show the arrangement available to the store.
How can I control Address Validation costs?
- Set an appropriate monthly spending cap for per-verification billing.
- Use free validation rules before a paid verifier.
- Add conditions so verification runs only for the orders that need it.
- Limit repeated verifier calls in checkout.
- Keep smart caching enabled so a repeated address can reuse the result within the supported session.
Where are invoices and payment methods?
Open Shopify admin > Settings > Billing. Shopify manages app invoices, payment methods, taxes, and completed charges.
The Payment history section in Order Editing links to Shopify's app-charge guidance; it does not replace Shopify billing.
Can I cancel at any time?
Use Manage subscription on Plan & billing to see the cancellation options available to the store. If the app is not behaving as expected, message support before uninstalling so the team can review the setup and the safe release of any held orders.
Uninstalling removes the customer-facing Order Editing experience. Follow the uninstall guidance so active editing windows, holds, extensions, and integrations are handled correctly.
Can I pause my subscription?
Pause options depend on the store's agreement and Shopify charge. Message Order Editing support from Plan & billing to review the available option instead of assuming that uninstalling is the same as pausing.
Can I use a development store?
Eligible Shopify development stores can use Order Editing for testing without a normal live-store subscription. Use a development store to verify app blocks, integrations, and fulfilment behaviour before launch.
Do I need a subscription for each store?
Yes. Order Editing is installed and billed per Shopify store. Each store has its own settings, integrations, order volume, and Address Validation arrangement.
Can an agency or developer manage the app?
Yes. A partner with appropriate Shopify collaborator permissions can configure Order Editing. Their access to app settings and billing still depends on the permissions granted by the store owner.
