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Order Editing

Free Shipping Upsell Best Practices

Set thresholds, choose gap-closing products, and write clear messages for Free Shipping Upsells.

2 min read

Start with the real shipping threshold

Match the offer to the free-shipping rate customers can actually receive. Keep market, currency, shipping profile, and any exclusions in mind so the progress message does not promise a rate that Shopify will not return.

Choose products that close the gap

Use products that are easy to understand, broadly available, and priced near the most common remaining cart-value gap.

  • Use Smart Recommendation when Order Editing should find available gap-closing products.
  • Use Single Product for one controlled add-on.
  • Use a curated Group of Products when customers need a small choice.

The retired Gift Card module is no longer an available product source.

Keep the message clear

Tell customers how much remains and what happens when they reach the threshold. Avoid guaranteed-delivery or shipping-speed claims. Free shipping qualification and delivery speed are separate decisions in Shopify.

Protect the experience

  • Keep products available in each selected market.
  • Use inventory thresholds that reduce the risk of overselling.
  • Avoid products with unexpected subscription, sizing, or compatibility decisions.
  • Check that discounts do not create a misleading remaining amount.

Check it in checkout

  1. Preview the strategy with carts below, near, and above the threshold.
  2. Add a product to the cart and continue to checkout without placing an order.
  3. Confirm the progress message, suggested products, and final free-shipping state agree with Shopify's rate.
  4. Repeat for each important market or currency.

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