Contact Information
Contact Information allows customers to update their contact details after checkout. If a customer entered the wrong email or phone number during purchase, they can fix it themselves without contacting your support team. This ensures order updates and delivery notifications reach the right person.
You'll find this at App Blocks > Contact Information.
Settings
Configure what contact details customers can update after purchase.
Setting | Description |
Allow customers to edit their contact information | The master toggle for this block. When enabled, customers can save a new email and phone number to their order to receive automated delivery notifications. This is the most commonly used toggle and is recommended for all merchants. |
Allow customers to edit their login information | When enabled, customers can also update their login information to receive automated delivery notifications about their order. This is useful if the email associated with their account login differs from the one they used at checkout. |
💡 Tip: We recommend enabling at least the contact information toggle for all stores. Incorrect phone numbers are one of the most common causes of failed deliveries, and this lets customers fix the problem themselves before it's too late.
✅ Example: A customer accidentally types their old email address at checkout. Right after completing their purchase, they notice the mistake on the thank you page and use the order editing block to update their email. They now receive all shipping updates and tracking notifications at the correct address.
Translations
You can customise the text labels your customers see when editing their contact information. Click the Translate button in the top-right corner to open the translations panel. Change any default text to match your brand's tone of voice, and set different translations for each language your store supports.
FAQ
What's the difference between contact information and login information?
Contact information is the email and phone number attached to a specific order, used for delivery notifications. Login information is the account-level email associated with the customer's Shopify account. A customer might have different emails for each, and this block lets them update either one.
Does this update the customer's Shopify account?
Updating contact information changes the details on the specific order only. Updating login information may affect the account-level email. The contact information edit ensures delivery notifications for that order go to the right place.
Should I enable this for every store?
Yes, for most stores. Incorrect contact details are a common source of delivery failures and missed notifications. Letting customers fix this themselves reduces support tickets and improves the delivery experience. The only exception would be if you don't rely on customer contact information for fulfilment or communication at all.
Can I see how many contact updates are happening?
Yes. The Contact Information page shows a mini analytics chart with the number of contact updates over the last 30 days, so you can track how often customers are using this feature.
