Sher, Senior Customer Experience Manager at Boll & Branch, on cutting address-change tickets by 93% and finding that 70% of cancelling customers come back.
Sher, Senior Customer Experience Manager at Boll & Branch on Order Editing
Boll & Branch's Senior Customer Experience Manager on a 93% drop in address-change tickets and 70% of cancelling customers coming back.
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Boll & Branch's Senior Customer Experience Manager on a 93% drop in address-change tickets and 70% of cancelling customers coming back.
My name is Sherry. I am the senior customer experience manager at Bohlen Branch. Bohlen Branch is a luxury bedding and home brand that sells everything from organic sheets to furniture. Since we've turned on order editing's address edits, we've seen our address change tickets go down by ninety three percent. We have a post purchase survey and we had customers that were physically saying we loved that we were able to quickly cancel our order and place a new one. We loved that we were able to change our address really easily. So that made things a no brainer for us when we saw the response we were getting from customers. We're super excited to continue working with order editing and adopt more features in the future that are gonna make our customers even happier.
Lift AOV. Reduce tickets. Eliminate failed deliveries.
Order Editing turns every order into a revenue and retention engine. Lift AOV at checkout, eliminate 90% of order tickets, and stop failed deliveries before they cost you.
- Upsells at checkout, post-purchase, one-click, and free shipping thresholds
- Let customers self-service their orders and reduce editing related tickets by 90%
- Address Validation that catches bad addresses before they ship
300+ 5 Star Reviews on
90% fewer tickets·$100,000+ upsell revenue·1,600+ Shopify brands
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