Nicole Christopher, Head of Ecommerce at Koh upsold 3% of orders

Before order editing, our CX team were dealing with thousands of tickets per month where customers just wanted to change something simple in their order. Since going live with the app, we've had a ninety five percent reduction in requests. Hi. I'm Nicole. I'm head of ecommerce at Co. We are an award winning Australian eco friendly cleaning brand. What surprised me the most about order editing is just how many people actually interact with all of the upsell features, and we're actually getting two point seven percent of all orders add more to their order. I think that has been so life changing, and then my favorite thing from that has really been that order editing have become a true partner in the sense that they've actually built a lot of the suggestions that I've made, and that that is really life changing for a brand. It's been such a game changer. It's a single app that allows us to increase our average order value, improve our customer experience, and also saves our CX team hours and hours per week. I would recommend order editing to any d to c business who's really, really looking to scale and improve their customer experience. I think in the environment that we're in now, it's highly competitive, and the best way to really grow your brand and make a lasting impression is to really, really deliver on customer experience, and that's something that auto editing have definitely helped us to do.