What it looks like when a customer meets Order Editing for the first time: order a top, and a timer pops up giving you 30 minutes to edit the order — change the size, fix the shipping address, or add something you forgot — all self-serve, no support ticket needed. A first-hand look at the post-purchase experience your customers get.
“I had no idea you could edit an order after you check out”
A shopper discovers Order Editing in the wild — a 30-minute self-serve window to fix an order after checkout, change the size, the address, or add an item without messaging support.
Book a demoSee it on your store in 30 minutes
A shopper discovers Order Editing in the wild — a 30-minute self-serve window to fix an order after checkout, change the size, the address, or add an item without messaging support.
Share:
Okay. Am I the only one who had no idea you could do this after you shop online? So I was just ordering this top from a brand called Fate. And after I ordered it, this little timer popped up saying I had thirty minutes to edit the order. And at first, I was like, what is this? But then I realized I could literally change my shipping address, change my size, or even add things to the order, which is funny because last week I ordered from another brand and I accidentally sent it to my old house. When I reached out to them to let them know, they said, sorry, once your order's been placed, we can't change it. So guess who just had to go to their old house to pick it up? So how was fate doing this then? And tell me if they can do it, why can't everyone else? Did anyone else know about this?
Lift AOV. Reduce tickets. Eliminate failed deliveries.
Order Editing turns every order into a revenue and retention engine. Lift AOV at checkout, eliminate 90% of order tickets, and stop failed deliveries before they cost you.
- Upsells at checkout, post-purchase, one-click, and free shipping thresholds
- Let customers self-service their orders and reduce editing related tickets by 90%
- Address Validation that catches bad addresses before they ship
300+ 5 Star Reviews on
90% fewer tickets·$100,000+ upsell revenue·1,600+ Shopify brands
More Videos
View All
Order Editing on Crop Shop Boutique — a full product demo
Product demo, Crop Shop Boutique
Oh Polly
How Oh Polly eliminated 98% of order-change tickets with Order Editing
Operations Support Coordinator, Oh Polly
Delayed payment capture for Shopify orders, explained
Product demo, Order Editing
Nicole Christopher, Head of Ecommerce at Koh upsold 3% of orders
