Joy Young, Ecom Manager at Beards & Daiseies increased AOV by 27%

This has increased the average order value of those particular orders by twenty seven percent. So the ability to have that has not only increased our average order value, but it's also increased our revenue. I'm Joy Young. I'm the ecommerce and marketing manager at Beards and Daisies, one of the leading houseplant retailers in the UK. Over ten percent of our orders use some form of functionality that the app has to offer. So whether that's editing an address, adding on a discount code, adding something else to their order, even cancelling. That saves around four hours of customer service time per month per agent which is significant. We also have an upsell email which enables a customer to add something to their order within sixty minutes. And that is generating around four thousand pounds a month for us. The fact that it's autonomous and they can do it without needing to contact customer service is super positive from their end. But we get quite a few comments on it actually on a weekly basis. Overall it's been just over twenty times return on investment. It does what it says on the tin which is always great.