Noa Sullivan, eCom at Damson Madder saved 181 days of CX time

Hi. My name is Noah. I'm the senior ecommerce coordinator at Danshamatter. We are a British founder led brand based out of London, UK. My favorite thing about order editing is that it saved about a hundred and eighty one days of customer service time, which is a massive save in manpower. And it was very quick. It was up and running within two days, really. I mean, it was very, very flawless. So we give our customers a fifteen minute window to edit their order. So that involves anything from updating their shipping address, to canceling their order, to redeem your discount code, or adding more products, changing the size. About five percent of our total customer inquiries were problems that could be solved by order editing. So a huge reduction in customer service time.