Olly White, Founder of Goose & Gander has had a 10X ROI

Thought order editing was just like a customer service app. We found that every time one of our customers used the app, it added an extra fifteen pounds of revenue. Hey. I'm Molly. I'm co founder of Goose and Gander, a unisex clothing brand in England. In the last three months since being live with order editing, we've made an incremental uplift in revenue by eleven thousand pounds. Already getting like, what, ten times our return on the app. Before order editing, we used to get about ten requests a day from customer asking to change their order in some way, whether it's an address or product size or different products. Now literally we get none from ten to literally none a day. So literally two minutes after a customer orders, we send them an email powered by order editing and it just sort of tells them like you've got extra space in your package for more items. And it gives them thirty minutes to make any changes they need to. The next day after going live with order editing, our customer service rep was managing to do not just customer services, but accounting, helping process returns, exchanges, and just generally helping out in the warehouse. I mean, I would recommend order editing to anyone that pretty much anyone on Shopify.