Andrew Jobson, Head of Customer Service at HexClad on Order Editing

My name is Andrew. I am the head of customer service for HexClad. HexClad is a leading cookware company here to innovate and reinvent kitchens worldwide. We needed to find a solution for low level ticket volume. We were receiving a lot of can I cancel soon after purchase, can I adjust my address, can I change my payment information? Order Edit In has saved us fifty thousand dollars in support cost savings during Q2 of this year. In the last ninety days, Order Edit In helped us achieve two hundred and twenty five thousand dollars in upsell revenue that would have been a missed opportunity had we not had your app. Customers coming back in, making a change, realizing, oh, I forgot the griddle or another pan, some knives. Most surprising thing about order editing is, is just how easy it is. How easy it is for a customer to be able to make a change without having to call customer service. I highly recommend order editing.