Morgana Puhl, Head of Customer at Merry People has self-serviced thousands of tickets

The metric that surprised me the most was that we've made an additional fifteen thousand dollars in revenue from people adding to their order after already going through checkout. Hi. I'm Morgana. I am the customer experience manager here at Merry People. We are a fashion gumboot brand. We're based here in Melbourne, but we ship gumboots all over the lot. Partnering with auto editing has been amazing. Their support is next level. Over the year that we've been with the guys, it has eliminated thousands of support tickets. The biggest problem that we had to solve for was servicing our customers on the world clock, and if we could or could not make the change in time since partnering with the guys, that's just a complete one eighty. Know, the service that that they're receiving and the experience that they're getting is completely elevated. We've seen a reduction in the returns that were caused by people not being able to change their order, you know, ordering the wrong size by mistake, for example. Hands down, we'd recommend it to absolutely anybody, any any e com for sure. Yeah. You'd be crazy not to.