Jimmy Charnock, Head of Community at Represent loves Order Editing

Before order editing, we used to have two hundred customers a month reach out to us about simple queries to edit in their order. In peak, that could be two thousand, three thousand. Now we have one or two a day, absolute maximum, sometimes zero. Hi. I'm Jimmy, head of community at Represent Clothing. We're a Manchester based clothing brand. We're luxury streetwear. We started with two brothers in two thousand eleven. Now we're a brand of a hundred and sixty people, three stores worldwide, and we make the best clothes in the world. At Represent, we give fifteen minutes to every customer to edit their order, cancel their order, make any amendments they need to. And it was a seamless integration into our tech stack, our three PL, Blackman, Signified, and High Cohesion integration team. My favorite part about order editing is the time it gives me and my team to invest in community building. We had a few hundred tickets a month about changing addresses, canceling orders, which could all be self served by the customer. Most customers are now not waiting for a response. If they could serve us ourselves, we thought that was the best customer experience that we could have. I'd recommend Order Edit into any ecommerce brand that sells direct to customer.