Laura Davies, CEO of Scandiborn had a 50% support ticket reduction

My favorite thing about order editing is the fact that we're a growing business, but I know that I'm not going to need to grow our customer service team anytime soon because order editing is taking care of that. So I'm Laura, and I'm the CEO of Skenderborn, the UK based ecommerce retailer, and we specialize in Scandinavian inspired children's toys, interiors, and accessories. We actually saw a halving of our customer service tickets when we had order registering in place to the prior year. So, yeah, really significant. Really happy. One metric that has really surprised me is how many customers use the order upsell function, an additional fifteen hundred pounds on average a month revenue just from order upsells. So how do you think customers have taken to order editing? I think they've taken it really well. The UX within the checkout is really easy to use. We have had feedback from our customers through the reviews that they leave for the business that they like the function to be able to change their order or if they accidentally put the wrong delivery address in or shipping address, they can change that. So, yeah, customers love it.