Zoe Wilson, Head of Ecom at Showpo, shares how OrderEditing delivered a 10x return on investment.
Zoe Wilson, Head of Ecom at Showpo has had a 10x ROI
Showpo Head of Ecom Zoe Wilson on achieving 10x ROI with OrderEditing.
Showpo Head of Ecom Zoe Wilson on achieving 10x ROI with OrderEditing.
Showpo is a hundred million dollar fashion company. Jane, our CEO, frequently uses Order Editing. Our CRO has come through and I'm like, "oh, you've got your — oh, right, you didn't change your shipping address." If there's a testament to it being a good product, it's that your CEO is using it. The revenue that the app is making is covering the cost of it tenfold, because our upsell strategy is just ticking up and up and up in a way that we haven't seen before, and our returning customer rate now have that expectation of a good post-checkout experience. And just having that upsell that says, "hey, this is going to get you over that free shipping threshold" — you're pushing units incredibly easily because the customer is already in that purchase mindset. What I love about Order Editing is the fact it holistically supports an ecommerce journey. So not only does it support your customers, it also feeds back into your conversion strategy in one tool.
Lift AOV. Reduce tickets. Eliminate failed deliveries.
Order Editing turns every order into a revenue and retention engine. Lift AOV at checkout, eliminate 90% of order tickets, and stop failed deliveries before they cost you.
- Upsells at checkout, post-purchase, one-click, and free shipping thresholds
- Let customers self-service their orders and reduce editing related tickets by 90%
- Address Validation that catches bad addresses before they ship
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